ECHO Technology Guide

These are the best practices to follow for getting the most out of your ECHO sessions.

ACCESS

  • We will provide a link for the virtual space (Cisco Meetings) in which we will meet. The “space” will not change, but for convenience, we will send the link each week with the meeting reminder.

  • To access the meeting space, simply click on it to open.

  • From there, you will be prompted to download the app to your computer or smartphone. Downloading the app provides the best results.

  • If you cannot download the app, you can still access the meetings, but you must use a Chrome browser to do so.

OPEN HOUSES

We ask that participants who have not previously joined an ECHO attend one of our virtual open houses. During the open house, you will have an opportunity to make sure you can connect to the virtual space.

We will also go over some information on how to perform important functions.

WEBCAM, SPEAKERPHONE, HEADSET

If you need a webcam, headset, or speakerphone to participate in ECHO, please contact us . We may be able to  order what you need.

  • We want to see you! Please use a camera to join the ECHO. ECHO is designed to create a community—and seeing each other’s faces goes a long way toward that.

  • Mute when you are not speaking Mute your device by clicking the microphone at the bottom of the screen. When it turns red, you are muted. Muting significantly reduces the chance of echoing and audio distortion.

  MUTED

MUTED

  UNMUTED

UNMUTED

  • Use a headset. Headsets virtually eliminate distracting echoes and help other participants hear you more clearly.

  • Teams joining ECHO from the same location should use a high-quality speakerphone.

TROUBLESHOOTING

  • If you lose sound or video in the middle of an ECHO session, log out of Cisco Meeting and sign back in to your ECHO.

  • If you are having trouble seeing or hearing when you log into the ECHO, check your camera and microphone settings. Verify that the correct camera and audio settings are active by clicking the “gear” icon in the upper right-hand corner of the app.

  • If problems continue, contact us at ECHO-IT@ohsu.edu.

BEST PRACTICES

  • Avoid windows. Windows can impact the quality of light by either washing you out (too bright) or providing too much backlight (too dark). Whenever possible, make sure you are sitting with your back to a wall rather than a window.

  • Eliminate distractions. Microphones can magnify distracting background noises during a call. Use the same consideration you would for a phone call.

  • Frame yourself on a camera. Make sure the self-view shows you in a manner you’re comfortable showing the world.

  • On video calls, keep mobile devices stationary. Moving your device causes video quality to suffer and can be hard for others to watch.

  • The network quality affects the call quality. For personal computers, a wired connection is better than a wireless one. On mobile devices, connect to your meeting from a place with a strong LTE signal.

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